We are constantly asking our customers to rate us. We have a 'Tell us wht you think form' at our library. We ask the customer to complain, comment or compliment. Thankfully, we get more comments and compliments than complaints!
Our library system also allows customers to rate and review library material. I expect this to increase in usage as home computer ownership increases in our city. We have to limit customers time on our computers. Until this proves to be unecessary I think customer-added content will be sparse.
I hope we never have to rely on our customers feedback for funding. But golly some of the things they have said have really assisted us in getting what we want including a youth space.
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